1.61 Photochromic Single Vision Optical Aspheric Prescription Lenses Fast and Deep Color Coating Change Performance
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Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
⚠️ A Parent's Warning: This Website's Critical Flaw Left My Son Unable to See
I'm writing this as a warning about my terrible online shopping experience. We ordered a pair of glasses for our 12-year-old, but he said he had trouble seeing with them. After a doctor's visit, we learned the issue. We were informed that the pupil distance (PD) was incorrect. The glassesusa site does not prompt you to provide the PD number, and if you don’t know to provide it, they will just assume a value. Of course, that means the value will be wrong for many buyers. This critical oversight, combined with an automated, unreachable customer service system, is what forced me to detail my frustrating journey to get a simple correction.
Customer: I've been trying to reach a human for days. You sent glasses for my 12-year-old son with an adult's pupil distance because your website never even asked for it. He can't see properly!
CS Rep: I am very sorry to hear about the issue with your son's glasses and the difficulty you've had contacting us. I can certainly understand your frustration. Could you please provide your order number so I can assist you?
Customer: It’s #XXXXX. The point is, your system is flawed. We had to go back to the doctor to find out what you should have asked for. Your email support is also incredibly slow.
CS Rep: Thank you for that information. I sincerely apologize for our system's oversight and the delays you've experienced. We can absolutely remake the lenses with the correct PD at no charge. I will email you a link to start the exchange process.
Customer: But I have to send the wrong pair back first, right? So my son has no glasses while we wait for you to fix your mistake. That seems completely backward.
CS Rep: I understand that is a major inconvenience, and I am sorry. That is our standard policy, but I will place a note on your file to expedite the new order the moment we receive your return.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
✨ From a Shopping Nightmare to a Dream Come True: How One Site Got It Right
That seamless transition from bright sunlight to indoors without missing a beat? It’s a small luxury that has completely transformed my daily comfort. I’ve received so many questions about how my glasses adapt so quickly and flawlessly. It all comes down to the technology in these Adaptive Vision Photochromic Lenses. They offer not just crystal-clear prescription accuracy but also an intelligent, rapid response to light that feels like magic. If you're ready to experience this level of convenience and protection for your eyes, you absolutely need to see what I'm talking about. I'm still so frustrated thinking about my last online glasses purchase from another site. It was a total nightmare! 😤 They sent a pair for my 12-year-old with an incorrect pupil distance because their site never even asked for it. He couldn't see properly, and trying to get help was impossible. I was stuck in an endless loop of automated chats and unreachable customer service for days. ðŸ˜
After that, I was hesitant to ever buy glasses online again. But a friend recommended Mozaer.com, insisting their process was different. 🤔 I decided to give it one last shot, and I am so glad I did! I can echo what so many others have said in their reviews. My first thought when I tried them on was, "OMG, I love my new glasses. So fun and super comfortable." ✨
The whole experience with Mozaer.com was a breeze. Their website was clear and prompted for every necessary detail, ensuring a perfect fit. The quality is excellent for the price, and they arrived much quicker than I anticipated. My mom was so impressed that she immediately started browsing their selection of reading eye glasses for women. It’s such a relief to find a company that gets it right. I'm a customer for life! 😃
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